MobiFind FAQ’s

MobiFind is an online tool that can help you track a mobile phone. This can be handy when your child is missing, the phone was stolen, or if you need to know if a representative of your company has reached his destination. Whatever the reason, MobiFind can help you out.

NO. MobiFind is not a subscription service. If you choose to purchase Credits, it is a one-time, transaction. We will never deduct funds from your account without your permission.

No, all functions are online. You don’t need to install anything. 

Any on-line payment-method that we offer you is always offered via a secure and encrypted SSL Extended Validation connection. This means that third parties can't intercept the data during the transaction. You can verify the encrypted and secure connection by looking at the address bar of your browser. There should be a green-colored padlock there.

All prices mentioned on our website include 21% VAT.

Your Credits will never expire.

Unfortunately it is not possible to get your remaining Credits reimbursed. This has to do with high transaction costs and bank fees. We generally advise to not purchase more than the minimum amount the first time you try our services.

After signing up for an account, you can purchase Credits by clicking the button BUY CREDITS. You can pay with PayPal, IDeal, Credit Card, and Bancontact and many other payment methods that vary locally.

Prices are listed on each function-page itself.

Yes, our service works with just about every mobile number in the world.

No, only mobile numbers can be located. If you need to look-up a landline, look for a reverse number lookup on google. 

Yes, this should be possible with our Location-Trace, provided the thief opens the SMS we send. Should the thief open it out of curiosity, then we can turn on the GPS antenna and find the exact location. MobiFind will then Email you this location within seconds. Except for the location, you will also get an email with the phone’s IP address. If it concerns a WIFI connection, then the police can request the telecom provider to provide the address of that subscriber and get you your phone back.
As a free alternative can first try to locate your phone via Google / Apple.com. If you own an iPhone, you could use the 'Find My iPhone' function in iCloud to determine the exact position. If you own an Android, you could try to log in to your google account and find your phone via their free service.

You can trace the location of your mobile phone with Location-Trace. The Information-Lookup can show you if the phone is turned on and still has your SIM-card installed.

From the dashboard select Location trace’. After entering the phone number, press ‘Send to phone’ Now wait for the person to open the SMS. You can always check the status of a trace here :
https://www.mobifind.eu/credits/history

The Information-Lookup will work immediately and is undetectable by the phone user.
This lookup will retrieve real-time information like the country the phone is in and information about the telecom provider that the phone is using.
The Information-Lookup can also look up the user’s name, home address, sex, picture, job, and much more.
The Location-Trace can provide you very accurate location details. However, interaction from the phone user will be required. This means that the phone user must open an SMS and click on its contents.

When you execute a Location-Trace, an SMS is sent to the mobile phone. As soon as the contents are opened, MobiFind will try to find out the exact location by turning on the GPS antenna and localizing its IP address. Whether or not the Location-Trace succeeds, depends on the interaction with the phone user. Whenever the Location-Trace succeeds, you will receive two emails The first one containing an estimated location based on the phone’s IP address and the second one containing the exact location acquired from the phone its GPS antenna. 

You need an account, so we can keep track of your Credits. There are also some functions, like the Location-Trace, where we send an email with confidential information to your account.

You can delete your account at any time, by logging in and going to ‘Account management’. Below your personal details you will find a button 'Delete my account'.  By clicking on this button all of your confidential data is destroyed.  Please keep in mind that if you had any credits left that these will also be erased. 

MobiFind saves your email and user history. These are essential for our services to work correctly. You can see, edit, or delete your data any time you wish. MobiFind does not share or sell your data to third parties. For more information, please refer to our ‘Privacy policy’ at the bottom of this page.

Bank statements will show Digital Gateway B.V. via, PAYPAL or STG MOLLIE PAY. 

If you are experiencing a problem, please contact us by creating support ticket Please describe to us what page malfunctioned, what you were doing shortly before it happened, and what specific information you entered on the page. Also, screenshots are very useful. 

We have installed a 'do not track me' registry to protect your privacy. Anyone can opt-out by entering their number into this registry.
If you wish to add your personal phone number to this safe-list all you have to do is click on 'Block my phone number' at the bottom of each page. Once there, you will be able to fill in your phone number. Once submitted, you will receive an SMS with a verification code. When you fill in this code on our website, we know that the phone number you entered really belongs to you and the phone number is automatically excluded from future tracing. 

In general, MobiFind can be used to track a mobile phone if: - It is your own phone.
- Your phone was stolen.
- You want to trace your children (under 16 years of age).
- You want to trace the location of someone over whom you have the authority to do so.
- If you got explicit permission from the person you wish to trace.
- If your trace is for business purposes and you have a contract with this person.Furthermore, due to the fact that MobiFind can be used worldwide, clients should be aware of local legislation.
You are not allowed to use MobiFind if:

• The person does not want you to trace them.
• You do not have the explicit permission of the person you wish to trace
• You want to trace a person without their knowledge & consent. 

To get a location, we need the person to open the tracking link inside the SMS. As long as this does not happen, MobiFind can't activate the phone's GPS. Sometimes the phone is turned off or the phone number is no longer active. If this is the case, the SMS can not be sent to the phone.
You can always check the status of the SMS that was sent.
To do this log-in to https://www.mobifind.eu/credits/history and select “See Tracking history” from the dashboard menu. Next, scroll down until you see “Location-Trace history”. At the end, you can find the status. If a phone was offline, the SMS will be delivered as soon as the phone is switched on again.

When you get only one email, it means the person opened the SMS and clicked on the tracking link.
However, access to the built-in GPS was blocked or the GPS was disabled entirely. Newer phones tend to do this more often and there is no way to bypass this. What you can do is send another Location-Trace with a different topic at a time when you think the phone will be connected to WIFI.
Sometimes it takes a second try to get good results!

When we calculate the location of a phone, we use IP address information to do so. The IP-address is an address that is specific to that phone only.
This can work pretty well when someone is using WIFI at the moment of the trace. If the person is using GPRS or 4G the results can be less accurate as the IP is bound to a much larger area. Of course, this differs from city to city and country to country.
Something else that can cause a wrong location to be sent to you is a so-called VPN.A VPN is a computer in the middle that protects the phone's real IP from being traced. The owner of the phone may have installed VPN software, but some phone companies also do this for their customers. In the first email we send you, you can see to what company the IP belongs.
You can look up this company and find out if it’s a VPN provider or not.

When we grab the exact location of a phone, we do so by activating the GPS that is built into the phone. We use the original coordinates and don't edit this information in any way. If the address is off by a couple of kilometers, then this is due to bad reception. Sometimes when inside a building, reception can be pretty bad. In such case the phone will use it’s last know location. This can be a couple of kilometers away from the actual location. If this happens you could try sending another Location-Trace at a later time.

Unfortunately this happens. Some people don’t trust links that are received via SMS. In such a case it's possible to send a tracking link per Whatsapp, Facebook, or even email using the Tracking-link generator. 

This happens to old phone numbers or the phones that have been switched off for a while. MobiFind won’t be able to look up a number if it has been off the network for a while. 

This can happen mostly in areas that are not densely populated areas.
The Information-Lookup will locate the nearest cell tower to the phone.
In the city, there are a lot of cell towers per square Km making it possible to get a better location.

If you trace a phone that is in a country where the GDPR is actively enforced, you won’t be able to get a position using the Information-Lookup. You will have to use the Location-Trace.

This happens sometimes, when a phone loses reception. In that case you will still be shown recent data not older than 1 hour. If you try doing a search later, the phone should have reception again and the results will be accurate.

Although our database is one of the largest available to the public, it does not contain everyone’s profile information.

If the results state that the user is not roaming, 2 scenarios are possible:
Scenario 1 – The statement is correct and the phone is in its home-country and thus not abroad.
Scenario 2 – The statement is incorrect the phone is in its home-country. This means that the phone is abroad, but the telecom provider deliberately does not tell us this due to privacy regulations.

Feel free to contact us using our support system.